Blog - Cambridge Chamber of Commerce

The race is on to determine who will represent Cambridge residents for the next term at City Hall.

 

Although the municipal election will be held Oct. 24, advanced voting begins Oct. 6 providing many of those seeking a seat on City Council a limited amount of time to garner support in their quest to make a difference in how our community remains a great place to live and do business.

 

“I think every level of government is important to business,” says Cambridge Chamber of Commerce President & CEO Greg Durocher. “There are federal, provincial, and municipal regulations that mitigate the growth of business and business owners need to pay very close attention to every level of government and participate by voting or campaigning, or supporting, or whatever they need to do to stabilize their business within the confines of Canadian democracy.”

 

 

In Cambridge, three new councillors will be seated at the table with the potential for several others if the incumbents fail to retain their positions. But whether the prospect of massive change around the council table is enough to sway more residents to vote remains uncertain since traditionally, municipal elections garner a lower voter turnout than provincial or federal races. In the last municipal race in 2018, voter turnout in Cambridge was 32.4% compared to the provincial average of 38.30%. Compare this to the recent provincial election which experienced a voter turnout of about 43.5%, one of the lowest in decades.

 

“Media tend to focus on national or provincial elections, and of course those are organized by political parties who are able to mobilize an enormous amount of activity and intention because they can spend a great deal of money and voters can easily identify who the political operatives are,” explains Dr. Dennis Pilon, Associate Professor, Faculty of Liberal Arts & Professional Studies – Department of Political Science at York University. “When you look at it from the point of view from the voters, the challenge they face is that it’s very difficult to get informed about what’s really at stake. For voters to work out what each individual (municipal) candidate represents without a party label is somewhat challenging.”

 

As well, Dr. Pilon is candid when he talks about the legislative controls at the municipal level, noting even their ability to determine land uses can be circumvented by developers through the Ontario Municipal Board process.

 

“When we look at how the founders of our country and current federal and provincial politicians look at local government, they deliberately made it the weakest level of government,” he says. “It has very little independent power and has almost no fundraising capacity and is completely controlled by the provincial governments.”

 

Despite that, Greg notes the fact municipal governments are responsible for many elements –waste collection, police, fire service, roads, water and sewer, snow removal – that provide business owners with the ability to operate their businesses.

 

“They make the community safe and habitable, so the people you need to run your business want to live in your community,” he says. “I think businesses should encourage their employees to get out and vote because local government is the one level of government that truly affects their everyday lives.”

 

But inspiring people to vote in a municipal election can be difficult.

 

“It’s not that people don’t care and are not passionate,” says Dr. Pilon. “But often it takes a huge issue to catalyze the public and give them a focus for their concerns.”

 

For example, he says the proposed construction of the controversial Spadina Expressway in Toronto in the late 1960s and early 1970s, and more recently the amalgamation plans outlined in former Ontario premier Mike Harris’ ‘Common Sense Revolution’ in 1995 mobilized an enormous amount of people.

 

“You have to have a big issue that’s going to affect the majority of people, and thankfully, we don’t have those big issues,” says Greg, adding even the approval of the LRT didn’t garner as much concern as expected. “When there are those neighbourhood issues, they generally don’t drive people to the polls.”

 

Dr. Pilon agrees and notes that even the current housing and homelessness issues facing most communities is likely not enough to inspire more people to vote.

 

“Historically, when we look over the 20th century, the market has had an uneven ability to respond to housing needs again and again. It’s not a new problem and not one that municipalities have the finances to deal with so there you’ve got this mismatch,” he says, adding it’s a difficult issue for local candidates to succeed with at the ballot box. “There will be no accountability on the issue because there’s very little that municipalities can do.”

 

Dr. Pilon says ‘dramatic events’ that rise above the ‘noise’ are needed to mobilize voters at the local level, which is difficult due in part to media cutbacks.

 

“A lot of local newspapers have taken a hit over the past decade, so people aren’t receiving as much local council coverage and that makes it difficult for them to find out what’s going on,” he says.

 

To encourage more voter participation, Dr. Pilon recommends several potential changes including allowing the formation of ‘slate’ parties in Ontario, similar in nature to what is allowed Vancouver, B.C., as well as reforming campaign finance laws to prevent developers from having too much ‘pull’.

 

“Another reform that would make a big difference is stop reducing the size of councils,” he says, referring to Premier Doug Ford’s reduction of wards in Toronto. “What kind of impact is that going to have on representation?”

 

In terms of representation, Greg says a party system is not the answer at the municipal level.

 

“People are there representing their neighbourhoods and community, their friends and family and the businesses they shop in,” he says, adding a party system doesn’t lend itself to this type of scenario and that leaving their own political ‘baggage at the door’ is key for a successful council candidate.

 

“You’re not looking for someone with a platform of ideas as much as someone who has leadership and communication skills and can deliver on the interest of the neighbourhood. You want an individual who is compassionate and understanding and can also communicate well to upper levels of government to make sure that the community’s broader needs that may relate to provincial or federal issues are understood and addressed as best they possibly can.”

 

To learn more about the 2022 Municipal Election, visit the City of Cambridge.

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The 2022 municipal election is quickly approaching. We asked the City of Cambridge to share a few things voters should know before casting their ballots.

 

 

Q. What would you like to share with voters?

  • Cambridge’s Municipal & School Board Election is using a vote anywhere in your ward model on election day. This provides four polling locations in each ward and voters may go to any one of the four locations. Locations will be noted on the Voter Information Letter they will receive over the next few weeks.
  • Internet voting will also be available to voters for 2022. Internet voting begins on October 7 and runs until October 24th.
  • Advance voting takes place over five days, October 6, 7, 11, 12 and 15th.
  • If voters are observing Diwali which falls on October 24, 2022, voters are encouraged to vote during the advance period.

 

Q. Are there any changes voters should be aware of before casting their ballots this time around in terms of procedures, or polls?

  • Advance voting dates will be over five days, voters will have the opportunity to vote curbside. This provides voters the convenience of voting from their vehicles.

 

Q.  What is the best advice you can offer voters during this municipal election?

  • Voters are encouraged to learn as much as they can about each of the candidates so they feel informed when it comes time to vote. Visit the City of Cambridge to find links to each candidate’s email or website. Reach out to candidates to learn more about them. If there are candidate meetings or debates planned, voters should ensure they attend or view them online.
  • Voters are encouraged to ensure they bring appropriate Identification to the polls and if they do not receive their Voter Information Letter that they contact the [email protected] ahead of election day to learn how to add themselves to the voters list. A reminder to voters that the federal and provincial voters list is different than the municipal voters list. The municipal voters list is managed by the Municipal Property Assessment Corporation and should their information not be reflected we can assist in amending the list.

 

Q. Has online voting become a popular method for residents to cast their ballots?

  • Online voting is a very convenient way for residents to vote. It is simple and easy to follow how to complete your ballot and can be a great way to vote in the Municipal Election if you don’t wish to travel to the polls.
  • Online voting is also very helpful for students who may be away at school or for voters who may be travelling during election time.
  • Accessibility is one of the strongest benefits of on-line voting, it provides the voter the ease of casting their ballot from the comfort of their own space. Cambridge is also offering curbside drive through voting that is also accessibly friendly.

 

Q. Voter turnout in the 2018 municipal election in Cambridge was 32.24%, while the provincial average at that time was 38.30%. Do you expect to see that number increase?

  • Voter turnout is unpredictable. The number of polls and methods are not typically what assists with an increase in turn out, often it is the race that determines voter turn out. In the 2018 Municipal & School Board Election the City of Cambridge had 50 polls in eight City Wards with eight advance days and one travelling poll (curbside) and offered online voting as well. In 2022, we have four polling locations within each Ward and voters may go to any one of the four locations. Internet voting is being offered over a longer period of time and our advance polls are all curbside voting opportunities.

 

Voters are encouraged to visit www.Cambridge.ca/election to learn more about the candidates and to be aware of the upcoming dates for voting.

 

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Nominations are now being sought for the Cambridge Chamber of Commerce’s Community Awards 2020-2022.

 

These awards - which have not been held since 2019 due to the arrival of COVID-19 – provide an important opportunity to celebrate the contributions and achievements of non-profit organizations, charities, and service clubs in Cambridge and Township of North Dumfries.

 

“There are so many individuals and organizations that have been doing some amazing things, especially during the last two years, to make our community an even better place to live and work,” says Cambridge Chamber of Commerce President & CEO Greg Durocher. “We want to ensure these community leaders receive the recognition they deserve.”

 

There are 10 award categories highlighting non-profit organizations, their collaboration with others, volunteer work, leadership, physical health and mental wellbeing, and education. As well, there is the Lifetime Achievement Award that will recognize the accomplishments of an individual who has been a driving force in the non-profit sector for more than 15 years.

 

“While it is a Lifetime Achievement Award, it does not in any way assume that the individual is retiring, leaving or otherwise,” says Greg. “It is really about recognizing the incredible leadership, contribution and tireless service an individual has lent us all, that most would assume it must take a lifetime to contribute all they do.”

 

Previous winners of this award have included former Langs CEO Bill Davidson (who has since retired) in 2018, and YWCA Cambridge CEO Kim Decker in 2019.

 

“They are perfect examples of the type of community champions that we wish to acknowledge with this award,” says Greg. “And we know there are others out there who have the same calibre of community commitment.”

 

He says commitment is also an important characteristic of the recipient of the Board Member of the Year Award.

 

“These are people who actually put their lives on hold in some ways to help guide the many organizations in our community who provide financial aid, services, and sometimes just help to others,” says Greg. “Not only do these people volunteer with their organization, but they also roll up their sleeves, get down to business and ensure their organization’s governance and operations keep them sustainable and delivering the services that are needed.”

 

Past recipients have included Mary Adamson from Argus Residence for Young People, Cambridge Memorial Hospital Foundation’s Angelo Loberto, and Paul Drouillard for his work with the Cambridge Shelter Corporation.

 

Along with these long-time Community Awards categories, the Chamber has also introduced several new ones this year including Innovation in Learning, Community Leadership, Community Impact, Community Collaboration and Healthcare Hero. This latter award is aimed at recognizing those in the non-profit sector for their involvement in creating or promoting programming or initiatives to assist with the physical health or mental wellbeing of residents.

 

“Our healthcare community has done an exceptional job throughout the pandemic keeping us safe, so this award will provide the ideal opportunity to say thanks,” says Greg, noting many in the non-profit sector and service club volunteers are often somewhat hesitant when it comes to recognizing their own impact and encourages organizations to nominate themselves. “Now isn’t the time to be shy. It’s the time celebrate what makes our community so great.”

 

Nominations close Sept. 1, 2022. For more, visit: https://bit.ly/3bhY7wZ

 

The award categories include:

 

Community Collaboration
Nominees for this award provide outstanding examples of collaboration within their communities.

 

Community Leadership
Nominees for this award stand out because of their exceptional professional and/or volunteer achievements in the community, which are above and beyond their role in a paid position as a CEO or executive director.

 

Community Impact
Nominees for this award recognize new and better ways to address a need in the community despite the many demands, and sometimes too few resources available.

 

Innovation in Learning

Nominees in this category, either individually or in a group setting, have worked selflessly to supply or support educational resources, programs, or initiatives that strive to prepare the next generation of talent in our community and/or provide them with a pathway toward a brighter and successful future.

 

Healthcare Hero
Nominees for this award are being recognized for their involvement in the creation or promotion of methods that keep the physical health or mental wellbeing of residents in Cambridge and the Township of North Dumfries at the forefront through a variety of programming or initiatives that encourage a healthier lifestyle and community in general. 

 

Board Member Award

This award is presented to a board member who have demonstrated outstanding service to a not-for-profit organization in City of Cambridge or Township of North Dumfries through the giving of their time, talents, and resources as a board member to further the goals and objectives of the organization.

 

Volunteer of the Year:

Nominees must have been involved in volunteering for the equivalent of at least 100 hours over a 12-month period.

 

Organization of the Year - Under 10 Employees

Are you a not for profit organization or service club that provides outstanding programs, services, events, or campaigns that support the needs of the community and its residents?

 

Organization of the Year- 11 and Over Employees

Are you a not for profit organization or service club that provides outstanding programs, services, events, or campaigns that support the needs of the community and its residents?

 

Lifetime Achievement Award:

Awarded to an individual who, over the past 15 years or more, has made significant contributions to the community and has improved the quality of life for citizens or whose accomplishments have brought recognition to the Waterloo Region.

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The COVID-19 pandemic and economic crisis have created an unstable environment for Ontario business. Inflation, labour shortages, and supply chain backlogs have been exacerbated by the global state of emergency.

 

In effort to outline our policy priorities for the next four years, the Cambridge Chamber of Commerce and Ontario Chamber of Commerce (OCC) released Vote Prosperity.

 

“Businesses continue to face a myriad of challenges on their road to recovery,” said Cambridge Chamber of Commerce President & CEO Greg Durocher. “Balancing short-term needs with critical long-term investments will be key in supporting growth and predictability. This is a watershed moment for Ontario’s future economic prosperity, and we want to underscore the importance of continued collaboration between government and industry to get us to where we need to go.”

 

Business competitiveness results in more prosperous communities, higher consumer confidence, high-quality jobs, and a more resilient economy. This requires:

  • Boosting confidence and predictability
  • Implementing pro-growth policies
  • Building resilient communities
  • Supporting entrepreneurship and innovation

The recommendations outlined in OCC’s Vote Prosperity were developed together with businesses, associations, labour, post-secondary institutions, as well as chambers of commerce and boards of trade from across the province.

 

As the indispensable partner of business, we look forward to putting our members’ issues front and centre this election. To ensure the next provincial election advances business competitiveness, we have developed Vote Prosperity. Read the full plan.

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The collective power of the Chamber movement to assist businesses succeed was front and centre at the Ontario Chamber of Commerce’s recent AGM and Convention.

 

Approximately 150 delegates, the majority representing Chambers and Board of Trades from across the province, gathered at the Pearson Convention Centre April 28-May 1 in Brampton to network, hear from Ontario political leaders, and debate policy issues to assist them in their advocacy work with government on behalf of businesses.

 

“Ensuring businesses have the legislative backing and supports they need to succeed and prosper plays an important role for all Chambers and Boards of Trade,” says Cambridge Chamber of Commerce President & CEO Greg Durocher, who led a strategy session on delivering Chamber services across a diverse membership base and was joined at the event by in-coming Chamber Board Chair Kristen Danson. “The conference is a great place to share new ideas and connect with other Chamber leaders from around the province.”

 

This was the first in-person AGM the OCC has held since the pandemic and featured appearances by the Ontario leaders of the Liberals (Steven Del Duca), NDP (Andrea Horwath) and Green (Mike Schreiner), as well as the Hon. Prabmeet Sarkaria, President of the Treasury Board of Ontario. All four spoke about the strength and importance of the business community and what their parties can do to help our economy.

 

Also, Canadian Chamber of Commerce President and CEO Perrin Beatty was on hand to offer an update on the Chamber network from a national perspective.

 

“It’s great for the Chamber network to hear from all sides of the political spectrum,” says Greg, noting potential policy resolutions are formulated from a wide range of issues and concerns.

 

This year, 34 resolutions were up for debate on a variety of topics ranging from improving supports to employers, to the creation of a construction strategy for tiny homes.

 

The Cambridge Chamber’s policy calling for the creation of a ‘backstop’ for the implementation of mandated workplace vaccination policies was among 32 that received approval from delegates. The approved policy calls for the Ministry of Labour to include elements within the articles of the Occupational Health & Safety Act to provide protection against discriminatory legal actions aimed at businesses that wish to implement such a policy.

 

“It’s important that businesses have the protections they need in order to operate in the manner which they feel works best for them,” says Greg.

 

The approved policies now become part of the OCC policy ‘playbook’ in its efforts to advocate for change with provincial and federal levels of government.

 

Besides adopting policies, the conference wrapped up with an awards ceremony to recognize the achievements of Chambers and Boards of Trades.

 

The Cambridge Chamber, in partnership with the Greater Kitchener Waterloo Chamber of Commerce, was presented with the Chair’s Award for Innovative Program or Service to recognize the success of their rapid screening kits program which has been adopted by Chambers provincewide. Since April of 2021, the program has resulted in the distribution of more than one million kits to more than 7,500 businesses throughout Waterloo Region.

 

“This program has made a huge difference to thousands of businesses in our region, and we couldn’t be more pleased,” says Greg.

 

For more information about the kits, visit https://chambercheck.ca.

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It’s not easy to operate or manage a business, even during the best of times.

 

But add in a worldwide pandemic, and the stresses many employers and employees face quickly become magnified.

 

“I have found over the past two years the one thing that is negatively impacting leaders is the societal expectations that they have all the answers,” says Lynn Charlton, proprietor of Lynn Charlton Business Solutions in Kitchener, noting COVID-19 did not come with a ‘playbook’ for businesses. “There is no historical data available that is comparable to our current circumstances.”

 

Lynn, along with Jim Moss, Executive Director of YMCA Workwell, will provide expert insight at our virtual event May 3 entitled A Difficult Conversation. Let’s #GetReal About Mental Health regarding the stresses employers and employees are now facing in the workplace.

 

“I think during the pandemic we’ve become a little shortsighted about the human experience,” says Lynn, noting that many employers are also employees themselves. “We forget about that part and that they are going through this just like everybody else. Everyone has been negatively impacted in circumstances unique to them, regardless of how we may present ourselves at work.”

 

When it comes to ‘big’ stressors for employers, Lynn says many are faced with turnaround pressure trying to translate the latest directives from a medical perspective and apply them to an employment perspective, explaining the Employment Standards Act has always been a very reactive piece of legislation.

 

“Employers are getting minimum support from the Employment Standards Act on how to interpret this information because we can’t keep up,” she says. “No one is letting anybody down and I think the expectation may be out of line of how quickly these things can be determined.”

 

Another stressor for employers is looking at the larger picture overall of how businesses must quickly learn to adapt.

 

“The pandemic has completely stressed our old norms and redefined expectations from both the leadership side to the employee side,” says Lynn. “The resiliency of our leadership has been dramatically challenged over the past two years and resiliency is not an infinite resource.”

 

She says having empathy in the workplace is key, especially now.

 

“It is important for both leaders and employers that empathy needs to be a two-way street,” says Lynn. “As much as we as leaders need to be empathic, our teams also during times like this need to be empathic towards their leaders.”

 

Jim, who will share the spotlight with her at the webinar, agrees and says employers must be able to read the signs when it comes dealing with their employees’ mental health.

 

“Mental health issues have a tendency to first show up in our behaviours and appearance,” he says. “Leaders with higher emotional intelligence often pick up on these types of signs more quickly as they are both consciously and subconsciously paying attention and prioritizing this kind of data all the time.”

 

To help the situation, he recommends employers be as adaptable and flexible whenever they can.

 

“When you can’t be flexible any further, be honest and upfront with people so they can make the best decisions for themselves,” says Jim. “Replace the golden rule with the platinum rule; treat your employees like they want to be treated not how you want to be treated. If people need to change jobs, talk about it early and make it work as best you can.”

 

At the webinar, he hopes to refer to specific data to give participants an even better understanding of surrounding some of these issues.

 

“Ideally, we hope that people will see themselves in the data that we share,” says Jim. “It will help them understand some of the ways that they might be feeling are the same as some others in the community while also realizing that many others feel similar, but for very different reasons.”

 

Lynn says she hopes participants will come away being able to identify some of the ‘red flags’ surrounding burn out in successful and productive leaders.

 

“We all have stress and it’s OK to have stress,” she says. “But it’s about how do we manage that work stress without negatively impacting our team and the people relying on us to be that ‘solid’ person in trying times.”

 

 

'A Difficult Conversation. Let’s #GetReal About Mental Health' takes place virtually Tuesday, May 3 from 11 a.m. to noon. Sign up at: https://bit.ly/3MjQcwm

 

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The lifting of provincial and regional mask mandates is welcomed news for businesses and customers alike.

 

While restrictions remain in place for public transit, long-term care and retirement homes, shelters and jails, the decision to keep masking, vaccination, or daily screening policies in place has basically been left up to individual employers who must also consider their obligation to protect workers under the Occupational Health and Safety Act.

 

When it comes to businesses that wish to keep masking in place, setting out clear expectations in a policy is essential – especially for businesses that are public-facing, says Dr. Nadira Singh, Chair of Business at Conestoga College Institute of Technology and Advanced Learning.

 

“The first thing you have to be clear about is posting your signage. You have got to let people know you are protecting your staff and your customers,” she says, recommending businesses also post any policies on their social media channels as well. “You want to make sure they feel safe being in your business.”

 

Carrie Thomas, founder of Nimbus HR Solutions Group, agrees and recommends changing the wording on signs to ‘freshen’ that messaging and suggests even moving them to another location in the business to draw renewed attention.

 

“Sometimes, we get so used to seeing something that we don’t see it anymore,” she says. “That’s how humans are built.”

 

Consistency, says Carrie, is key and that really knowing your customer base or employees can assist employers anticipate any potential reactions.

 

“You have to make sure you communicate your policy to them,” she says, noting that conveying to them the policy may be reviewed considering how rapidly public health directives can change may allay concerns, especially if someone is confrontational. “That would not be an untrue statement because many businesses may decide to review their policies on a monthly basis, while others may look at it on a weekly basis.”

 

Having a well-thought-out policy in place that employees can clearly deliver and understand will provide them assistance when working with customers.

 

“As individuals enter a business, hopefully they have seen the signage and will comply. But if they don’t, then we need to ask them for compliance,” says Nadira, adding training employees to read verbal and non-verbal cues has become vital during the pandemic when it comes conflict resolution. 

 

She says offering alternatives to customers, such as providing them with masks if they don’t have one with them or offering curbside pickup, may help. 

 

“You want to make sure you are keeping your customers and that at the end of the day, you are also protecting everybody,” says Nadira.

 

Carrie agrees and suggests keeping the politics surrounding COVID-19 out of any policy decisions, noting talking with employees should be the first step.

 

“You need to talk to your staff and figure out where the comfort level is for all of you,” she says, explaining that focusing any policy on the health and safety of your employees and customers sends a more positive message.

 

She says showing employees they are valued will go a long way.

 

“Trying to find employees is tough right now,” says Carrie. “I said at the beginning of the pandemic, how an employer treats their employees through this is going to determine how easy it is to find staff after it ends. The employers who have taken care of their people during COVID-19 are not the ones who are going to have a problem finding staff.”

 

For more about Nimbus HR Solutions Group, visit https://bit.ly/3DgoWve

 

 

Key pieces to a mask policy:

  • Education & training
  • Creating a clear policy
  • Offering alternatives to customers
  • Referencing Occupational Health and Safety Act regulations

 

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The next Ontario election maybe three months away, but it’s more than clear political leaders have already begun to jockey for position as COVID-19 restrictions continue to lift and numerous announcements pertaining to proposed legislative changes surface.

 

Whether it is promising more money for transit projects or getting rid of licence plate sticker fees, these types of political announcements says Darrell Kennedy, a political science instructor at Conestoga College’s School of Interdisciplinary Studies, are part of our democratic process.

 

“They (politicians) are vying for our votes,” he says, adding this type of tactic is often framed in a negative way. “I tell my students we should be more concerned about holding them to their promises as opposed to why they are making promises.”

 

When it comes to the politics leading up to the June 2 election, Darrell says the key issues surrounding the campaign may hold a few surprises.

 

“I think there is a lot of noise surrounding this election and I think much of that noise involves COVID-19,” he says. “However, we underestimate how forward-thinking people are. They are tired of talking about COVID-19, and they want a way out.”

 

Darrell says despite varying opinions regarding how Ontario Premier Doug Ford’s Progressive Conservatives approached the pandemic, the electorate – as well as those in businesses impacted by it – have already made up their minds over the course of the last two years regarding this issue.

 

“I don’t think this election is going to be swayed either way on what your opinion is of how Doug Ford handled COVID-19,” he says, noting he expects it will still be used as a ‘weapon’ by the other parties. “I think it is going to be a war of attrition and as we approach June, we are going to see the Ford government use Ontario’s opening up as a way to take away votes from the other parties.”

 

Darrell says the opposition parties could almost be classified as ‘victims’ of their government position during the last two years because they have an obligation to oppose the government and have done just that – referring to COVID-19 as a political ‘hot potato’. 

 

“I think the stars of have kind of aligned for the PCs in that when this election occurs in the next three months, they are going to be able to offer things to voters,” he says. “I think the other parties right now only have a few tools in their toolbox they can use to attack Doug Ford and a lot of it is in the past.”

 

Darrell says there are many issues political contenders could be focusing on, noting that housing is a key concern for his students – most aged 18 to 25 - as opposed to COVID-19 or even the environment.

 

“They grew up with it,” he says, referring to concerns surrounding climate change. “A lot of the younger generation have a fear about not being able to own a house or even having adequate shelter.”

 

The Ontario Housing Affordability Task Force, which recently outlined more than 50 recommendations in a report, says housing prices have nearly tripled in the last decade in Ontario. According to the report, the average house price in this province at the end of 2021 was $923,000 compared to $329,000 10 years ago. The task force has called for the construction of 1.5 million homes in the next 10 years.

 

“I hope housing is the issue people latch on to because it affects business as well,” says Darrell. “If you can’t afford the house you are living in you can’t afford to spend money in the community you are living in.”

 

To be successful in the election, he recommends Ontario’s political leaders focus on housing and childcare and other ‘regular’ issues that may have been brushed aside during the pandemic but are very important to young families.

 

But just as important, Darrell says the party that does not spend the campaign ‘demonizing’ the others in the media could be very successful.

 

“I think people are starting to get a little bit more wary of how the media portrays different groups and we all have a sense of which parties they may lean towards,” he says. “I think we kind of underestimate the electorates’ knowledge of the difference between the parties.”

 

Darrell says forward thinking is the best tactic for a successful political leader to use.

 

“Ontario has a lot of things it needs to do better and solve,” he says. “But I think the party that focuses more on those sorts of things as opposed to how COVID-19 was handled is going to turn out to be the winner.”

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While working remotely has created new opportunities for many businesses since the start of the pandemic it has also put a spotlight on some concerns employers must now address as they continue to adapt to the seemingly relentless presence of COVID-19.

 

Among these is time theft, an issue which human resource experts say was already well known in workplaces but has become more apparent since employees began working at home.

 

Time theft occurs when an employee receives payment for time that is not spent doing their work, which could include conducting personal activities during work hours or taking long lunch breaks without telling their managers.

 

While there doesn’t appear to be any clear financial amount this type of activity costs Canadian employers, according to the accounting software site QuickBooks, in the U.S. time theft costs employers at least $11 billion annually.

 

“In certain scenarios, where trust was not there to begin with when employees were in the office and proper procedures were not in place, this remote element has just amplified the gaps between employers’ expectations and employees’ responsibilities,” says Kiljon Shukullari, a Certified Human Resources Leader at Peninsula Canada. 

 

His colleague, Peninsula Canada Account Manager Victoria Vati, agrees.

“For real time theft to occur the action must include an overtly fraudulent act, such as altering a timecard, punching in for each other, failing to record or falsely recording hours on an attendance management system,” she says, adding much of this type of time theft can be alleviated by software and refers to a system from BrightHR her company relies on.

 

This system, which does have a ‘check in and check out’ component, also includes an array of features to assist employees and employers regarding scheduling and accessing various documents. “It’s software that can assist in everyday HR related practices,” she says.

 

But there are a variety of aspects to consider when it comes to time theft, which requires setting out proper remote working policies.

 

“Other activities, such as surfing the internet too much, to running errands during the day can be alleviated by proper oversight from management and setting proper expectations in terms of production from employees,” says Victoria, adding after nearly two years into the pandemic many employers should now have these policies in place. “But it’s a matter of how you monitor that without micromanaging because that trust goes both ways.”

 

She says transparency is key when it comes to creating policies to manage a remote workforce.

 

“If that wasn’t there to begin with, now is a good opportunity to implement them,” says Victoria.

 

Kiljon agrees and says establishing those ‘core’ documents – including contracts and employee handbooks – form the basics of a good working relationship which could reduce the threat of time theft.

 

“It’s easier when an employer and employee start a relationship. It’s a lot harder when employees are already part of the business,” he says. “Existing employees is where we spend a lot of our attention to begin with because for a new employee and employer they are already starting on the same page.”

 

Kiljon says when it comes to introducing new work policies, communicating them well and acknowledging potential concerns from employees is a good approach. 

 

“The employer needs to be open to that two-way conversation with their employees and then the policy can be updated because at the end of the day, the employer does have the legal right to introduce any type of policies,” he says, adding some may be more straightforward, while others could appear harsh. 

 

Whatever the policy, Kiljon says being open to questions from employees and setting the right expectations and clarifying what the outcomes are for non-compliance can go a long way.

 

“Those are key things,” he says.

 

Trust, says Victoria, is at the core of the employment relationship.

 

“A company should start with the position of trusting their people,” she says. “It’s all about fairness and consistency in how employers treat their employees.”

 

To help the situation, both say providing the necessary supports to employees who may be struggling working remotely is a great way to build a better and more productive working relationship. This could include helping them setup a backdrop for virtual meetings, or ‘recreating’ their office space at home by providing them with more equipment, such as a second computer screen.

 

“Employers need to be aware of the contexts their employees are working in at home,” says Kiljon, adding encouraging employees to communicate via video rather than an email or text is a good way to maintain a more personal approach to contact. “Also, congratulate them for their achievements and help them through their difficulties and always keep an open-door policy. These are things that will help.”

 

For employers looking to introduce or revamp work policies, Victoria recommends using the services of an expert will help them in the long run.

 

“Employers are expected to be HR and health and safety and labour law experts, and it’s next to impossible,” she says. “If you can get free advice that’s great, but ultimately if you want to make sure your business is 100% protected it’s best to speak with a professional, even if It’s a consultation.”

 

For more information on Peninsula, visit https://peninsulacanada.com

 

Tips to prevent time theft: 

  1. Install time and attendance software 
  2. Keep open lines of communication between all staff
  3. Improve accountability at work
  4. Be understanding
  5. Do away with paperwork (handwritten timesheets) 

 

A few facts from Benefit Canada:

  • A study by Aternity Inc. found overall productive decreased 14% between Feb. 3 to July 9, 2020, as high levels of remote work were maintained due to the pandemic. 
  • According to the 2021 Benefits Canada Health Survey of approximately 1,000 workers, 66% said they feel less connected to their co-workers and employers since switching to a remote system.
  • 73% of respondents said they weren’t satisfied with their jobs, while 74% said they have a high level of stress. 
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For the first time since March of 2020, the Chamber hosted its first in-person Business After Hours event on Dec. 13 at Four Fathers Brewing Co.

 

It was a great opportunity for our Members to meet safely and reconnect with old friends and new ones.

 

We also took this opportunity to ask a few our guests the following question:

 

What will you remember the most about the pandemic?

 

 “Probably how well we can pivot. People can pivot and basically take a look at things and do things differently.”

- Tony Rossel, Best Version Media

 

 “I will remember missing community and just being able to meet with people and see faces and connect in-person,”

- Heid Brouwer, Galt Osteopathy

 

 “Endless Zoom meetings and learning how to facilitate meetings. It looks a lot easier than it really is. And that the number of kilometres I’ve driven has been cut in half. We’ve discovered some creative solutions and so much work is now being done at home.”

- Murray Smith, Blue Canoe Consulting

 

 “How poorly the government handled this. They contradicted themselves a lot initially with what you should do – wear a mask, don’t wear a mask, wear two masks, or get the AstraZeneca shot, or no you don’t need the AstraZeneca shot. They tried too hard without putting any thought into it and it just never seemed to work. I will remember that indecisiveness – everything’s fine, or no it’s not. They didn’t lead well, and I will always remember how poorly they led us through this.”

- Rick Gallinger, Top-Notch Concierge

 

 “I will remember how much I missed being around family and people. Sometimes it makes us realize how grateful we should be when everything is good because we take a lot of things for granted, and we really need to be more thankful and more aware and enjoy every moment that we can.”

- Maggie Herrington, Top-North Concierge

 

 “I just feel so fortunate that we were able to continue to stay open and look after our customers. I feel like we’ve been really lucky,

- Laurie Herald, Cambridge Tirecraft

 

 “The fact we couldn’t have in-person social events.  For me, I miss that interaction and I’m so excited that we are slowly getting back to reality. But the worst part has been looking at your family and friends losing jobs and having to stay at home. I have two stepchildren and the virtual learning was really hard for them. I think it was struggle for them and the teacher so I’m happy they are back in the classroom.”

- Stephanie Jane, Marketing Manager at Four Fathers Brewing Co.

 

 

 

 

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