Blog - Cambridge Chamber of Commerce

The pandemic has created new opportunities for many workplaces.

 

The terms ‘hybrid’ and ‘flexible’ have become commonplace as companies and businesses formulate plans for their staff to return to a work environment that’s going to be far different than the one many left when the pandemic first struck in March of last year.

But that return won’t come without its challenges.

 

“We’re seeing a ton of anxiety out there right now as more and more employers start thinking of having people come back to the office,” says Frank Newman, who operates Newman HR. 

 

A survey conducted by KMPG Canada in the spring as vaccinations began to ramp up showed that 81% of Canadian workers were worried their employers and managers were not equipped to handle a return to work properly, and nearly two thirds of those surveyed wanted to go back to their workplaces but COVID-19 remained their core reason for reluctance. In fact, 68% said that working alongside colleagues who may be sick or asymptomatic was a top concern.

 

People have gotten very comfortable and generally quite productive working at home,” says Frank, adding the comforts of home and no commuting have become big draws for many. “I would say people are 90% to 95% as productive as they were working in the office. But clearly, we’re missing some of those creative exchange of ideas that come from sitting next to someone or from random conversations.”

 

In effort to quell the concerns of returning employees, he has been recommending to clients they create an open dialogue with their team to identify their worries or fears.

 

“It’s a little like when an employee returns from a maternity or parental leave. We just assume everything is the same but what we don’t realize is that they have undergone a bit of profound psychological change and I think we kind of had that experience working at home,” says Frank. “Companies have to try and understand what might have happened in employees’ lives while they were away. Some of us may have had loss and some of us may have had catastrophic things happen.”

 

Therefore, he says employers need to create or enhance their Employee Assistance Plans, especially around access to counselling, financial or legal supports – not just health, RRSPs and dental benefits. 

 

“I think more companies have recognized how stressed people have been,” says Frank, noting some employees may be reluctant to access these supports fearing word may spread in the workplace. “These programs are run with the highest sense of ethics in place in terms that nothing gets shared, even with your HR department. There shouldn’t be any fear about utilizing an EAP program if you have one.”

 

As well, he says vaccination policies are a huge concern and appear to be ‘all over the map’ in some workplaces and stressed that whatever stance a company takes regarding its own policy, it should be clearly defined for the employees.

 

“You want to make sure you’re talking about why you’re doing a policy, regardless of what it is because people need to know,” says Frank. “We want to keep people feeling safe at work.”

 

He says optimism appears high right now regarding bringing workers back and expects to see even more people return starting in January.

 

“I’ve got clients in virtually every sector. And the most challenging time right now is in the restaurant and food services industry,” says Frank, explaining vaccination passports and the fact fewer people have been dining out are continuing factors hitting this industry hard.

 

Also, he says workplaces with an office and a production/manufacturing component also may see the natural divide between the two widen since the office workers likely were allowed to work from home during the pandemic.

 

“Companies have to be thoughtful about how they show appreciation to those people who’ve been at the workplace every day,” he says, adding celebrating the return of employees in a positive way would also be beneficial. “I like the idea of giving something tangible, like a gift card perhaps.”

 

Frank says connections must be cultivated as people return to their offices.

 

“What we’ve learned from this whole process is that finding ways to connect with people is so important,” he says.

 

For more information, visit Newman Human Resources or contact Frank Newman at 519.362.8352.

 

Things for employers to consider as outlined by the Harvard Business Review:

 

Do:  

  • Ask - anonymously, if necessary – how people are feeling about returning to the office so you can respond directly to their concerns

  • Allow people to experiment with different ways of working so the shift to in-person or hybrid work doesn’t feel sudden. 

  • Continue to be compassionate — to your team members, and to yourself.

 

Don’t:  

  • Assume people are going to tell you that they’re feeling anxious

  • Neglect to make clear why in-person or hybrid work is beneficial to employees (not just to the company).

  • Make promises you can’t keep, such as assuring people their careers won’t be impacted by working from home or that they can do so indefinitely.

 

add a comment
Subscribe to this Blog Like on Facebook Tweet this! Share on LinkedIn

As vaccinations continue to rollout in the fight against COVID-19 and infection numbers in Ontario continue to drop the thought of reopening businesses and schools is on the minds of many.

 

After more than a year of restrictions and strict safety protocols the prospect of returning to the workplace looms closer, and for some, so does a growing sense of anxiety.

“There is quite a bit of apprehension around the thought of going back to work. It really depends on the person,” says Grace Brown, Clinical Supervisor/Registered Psychotherapist at Family Counselling Centre of Cambridge and North Dumfries, explaining an extrovert, introvert or ambivert, will react differently.

 

“If you live in a very active community, you’re probably going to feel stronger and feel more prepared because you have supports – like child care – in place,” she says. “I also think the anxiety level will be determined by the safety protocols each organization has in place or is intending to put in place.”

 

Kate Urquhart, a Psychotherapy Clinical Intern at Carizon Family and Community Services in Kitchener, agrees.

 

“Having timely information is going to be such a key thing because there has been such ambiguity since the pandemic began,” she says, adding employers need to ensure they have a plan in place that can address the concerns of their returning employees. “People can’t plan if they don’t know what they’re getting into.”

 

Even with lower transmission rates and vaccinations, she says COVID-19 safety protocols will still be in place at workplaces when the province reopens and that these should be clearly conveyed.

 

“It’s about making sure those are clearly communicated so that people who have anxiety can feel confident their employer is taking all the appropriate precautions and that people with less COVID-19 anxiety must also follow those same protocols,” says Kate.

 

Grace says people should also know their own limits when it comes to dealing with this pandemic and that being proactive rather than reactive when the times to come to return to the workplace is the best way to reduce stress or apprehension. She suggests staying informed with the latest Ministry of Health recommendations is a good first step.

 

“It’s not going to be very helpful for people to reduce their anxiety if they are waiting for their boss to tell them what’s going to happen,” she says. “I think that is going to cause much more anxiety than if you researched on your own and know what your personal limits are and proceed accordingly.”

 

But even with proper safety protocols in place, walking back into the office may prove to be difficult for many says Carizon Psychotherapist Dan Young.

 

“Even though we may be going back to a situation that might be similar, we’ve all been changed by this,” he says, adding grief and loss will play roles as people come to terms with their emotions when they return to the workplace.

 

This could involve the tangible loss of a co-worker who passed away, or a potential career move an employee may feel they missed because they had to stay home to care for children or an elderly relative. As well, Dan says some employees may just no longer feel comfortable with the physicality of being around other people again in an office setting.

 

“For businesses, the challenge will be how do they recognize that they need to do something to support people,” he says. “There is no one size fits all.”

 

Kate says many returning employees may also suffer from ‘survivor’s guilt’.

 

“We’ve all been through, or are still going through, this huge worldwide traumatic event,” she says, adding some may feel they don’t have the right to complain when others appear to have lost so much more.

 

“I think that needs to be addressed. It’s OK for you to complain,” says Kate. “Everybody has lost something, and your losses are real for you. You need to come to terms with your own personal losses in order to take that step forward.”

 

She encourages employees to access potential workplace EAPs or mental health resources in order to find help.

 

“Even if you feel just a twinge, you don’t have to be in a crisis state to reach out,” she says.

Grace says reaching out to employers about instituting a gradual return to work can also be explored if someone who no longer can continue to work remotely is concerned about a sudden return to the office.

 

“It’s my hope this will open an ongoing dialogue and communication between employers and employees versus mandates that don’t take into account everyone’s different situation at home,” she says, adding empathetic employers will see higher productivity and better retention rates. “If an employee gets the sense an employer is very much just about producing that’s definitely going to feed into anxiety and stress.”

 

Dan says providing employees with choices is empowering and that changes in the workplaces should be expected.

 

“We know it’s not going to be the same,” he says. “We’re not going back to the way it was before.”

 

In preparation, Grace says everyone, especially those with children, should be talking about what life may look like when things begin to resemble ‘normal’ again.

 

“Talk to them about their concerns and expectations, even what they might be looking forward to because that may have to be adjusted as well,” she says, referring to the possible need to continue wearing masks in schools or getting vaccinations. “Communication is going to be very important.”

 

As well, talking to a professional counsellor is also a good option.

 

“Now is the time to connect with a counselling agency before the rush in order to not only prepare yourself, but provide support for your children,” says Grace. “Anxiety is a real thing and pretending it doesn’t exist actually makes it worse so everybody should start talking about the reservations they have and be supportive of each other.”

 

For more, visit https://fcccnd.com or https://www.carizon.ca

add a comment
Subscribe to this Blog Like on Facebook Tweet this! Share on LinkedIn

This year, the conversations around proper mental health resources and funding are more important than ever.  A recent poll shows that 40 percent of Canadians have reported their mental health declining over the past year as a result of the COVID-19 pandemic, highlighting the continued enormous pressure and strain families, employees and employers have been dealing with. There is no question this pandemic has taken a toll and as we continue to navigate a second wave and ongoing lockdowns, now more than ever it is important we take a moment to remember our own needs and support each other to get through these challenging times. While we are physically apart, no one is alone when it comes to dealing with mental health issues.

 

We have put together a list of resources that business owners, employers and employees can use to help navigate and manage mental health when it comes to our daily lives, the workplace and longer term tips and tricks. You can take a look at our full list of health resources here and even more resources from Bell, here.

 

Wellness Together Canada

Wellness Together Canada provides mental health resources and direct access to peer support workers, social workers, psychologists and other professionals for confidential chat sessions or phone calls.

 

Mental Health Commission of Canada
The Mental Health Commission of Canada has developed a hub of credible information and resources about maintaining mental health during this time of crisis and supporting people managing a mental illness in this new context.

Workplace Strategies for Mental Health by Canada Life

Canada Life’s Workplace Strategies for Mental Health website is a leading source of free, practical tools and resources designed to help Canadian employers with the prevention, intervention and management of workplace mental health issues.

 

Lumino Health Stress and Anxiety Guide from Sun Life

Sun Life’s Lumino Health platform, which is free to use and available to all Canadians, features a wide variety of mental health information and tools, including a Stress and Anxiety Guide that helps Canadians easily navigate to resources that fit their needs.

 

Workplace Mental Health Solutions from Sun Life

Sun Life’s Workplace Mental Health Solutions website provides organizations and their plan members with relevant resources that support all stages and needs, including free mental health e-training and industry-leading thought leadership.

 

add a comment
Subscribe to this Blog Like on Facebook Tweet this! Share on LinkedIn

When COVID-19 struck and Ontario went into lockdown many beds at the two shelters the Women’s Crisis Services of Waterloo Region operates were left empty.

 

However, this was not something that CEO Jennifer Hutton admits she was glad to see.

 

“We really saw a significant decrease,” she says, referring to the number of women and children who seek refuge from domestic abuse at Haven House in Cambridge and Anselma House in Kitchener. “But what was keeping me up at night was worrying about what was actually going on in those homes. The abuse that was pre-existing was likely worsening, especially when you add in the additional stress and financial worries.”

 

Jennifer estimates the shelters, which provide 90 beds between them, saw their occupancy rates drop in the early weeks of the crisis to around 40% to 50% capacity compared to the usual 90% as well as a reduction in calls to access their resources. 

 

“There’s research to prove that violence against women does tend to increase during times of stress,” she says, adding there was a great deal of uncertainty when the pandemic struck which made it even more difficult. “There are already so many barriers in place for a woman to leave an abusive relationship. Then layer it with increased uncertainty, and often women have to think about their children, so it’s hard for them to plan for the future.”

 

Besides encouraging via social media for friends and family to check in with loved ones they fear might be at risk of abuse, the Women’s Crisis Services of Waterloo Region launched a chat feature on its website to provide women with a tool to safely connect with their services.

 

“There had been talk about it (chat feature) but now more than ever we needed to do it quickly,” says Jennifer, noting the system was up and running within a 48-hour period. “Now, a woman might be able to pull up our website discreetly on her phone and send us a quick message.”

 

Having the ability to reach out and connect during the pandemic is vital says Grace Brown, a psychotherapist and PAR (Partner Assault Response Program) Facilitator at Family Counselling Centre of Cambridge & North Dumfries. 

 

“One of the key factors that allows the abuse to continue is the person feels isolated,” she says.

 

In terms of isolation, Grace says feelings of loneliness is something she has been seeing during her counselling sessions, which have been conducted virtually or by phone, as the COVID-19 situation continues. 

 

“A lot of clients I work with talk about intense feeling of loneliness and isolation because before the pandemic they could be out with friends and doing all these fun things to offset this solitude,” she says. “If you’re more on the extrovert side of the scale, you’re probably struggling a little more.”

 

Grace says for single people who have been isolating on their own, they face a variety of anxieties which could lead to depression. And for couples who were having challenges in their relationship prior to the pandemic, she says the crisis likely has made the situation even worse.

 

“There’s only so much walking away one can do when you’re supposed to be quarantined,” says Grace, adding couples need healthy communication during this time. “Choose your battles.”

 

She offers similar advice to families, who also may find nerves becoming frayed as physical distancing rules continue to slowly ease.

 

“For most, it’s the lack of access to external fun things that really are making so many people frustrated and anxious,” says Grace. “In the old days, it was called ‘Cabin Fever’.”

But she says there are many successful examples of things couples and families have been doing to cope, besides connecting virtually with family and friends. 

 

“People have really been recapturing some of those old school entertainments, like jigsaw puzzles and board games. It’s been really neat to hear from some of my clients on how they’re making it work with that they have at home,” says Grace, adding some ‘super busy’ families are appreciating the fact they can take a break together.

She says self-care is essential at this time, starting with the basics like eating healthy, exercising and getting the right amount of sleep.

 

“I often describe it to my clients as emotional shock absorbers. Stress is always going to be in our world in varying degrees, so the more you have self-care that’s your shock absorber,” says Grace, explaining self-care comes in many different forms. “It’s really about focusing on yourself for a moment and doing anything that brings you a sense of calm and a sense of renewed energy.”

 

She tells her clients, especially women, that’s it OK to put their needs first once and awhile. 


“I caution them this (pandemic) is not a sprint, it’s a marathon and we don’t know how long it’s going to last so you’ve got to preserve your energy.”

 

At Haven House and Anselma House, Jennifer says, as predicted, capacity levels have climbed sharply to near capacity in the last few weeks once the province began to reopen. She says strict protocols are in place to keep staff and clients healthy, including temperature checks twice daily and making masks mandatory for all staff members.

 

“The shelters themselves are very busy,” says Jennifer, explaining the women and children staying there aren’t venturing as much into the community to connect with family and friends due to the pandemic. “There’s a lot of activity and not many places for them to go, and we have some pretty stringent rules in place.”

 

Despite COVID-19 and the precautions, she encourages women who are experiencing domestic abuse to reach out, even those who may not be sure if they’re ready to leave.

“That’s OK. They may just want to meet with someone to ask questions, or get some information,” says Jennifer, adding the Women’s Crisis Services of Waterloo Region offers outreach programs. “I always suggest they get some guidance on how to make a safe exit plan.”

 

She says research shows the most dangerous time for an abuse victim is when they are planning their escape.

 

“It can become quite unsafe for a woman if her abusive partner thinks she is going to leave,” says Jennifer. “Things can really escalate at that time.”

 

Visit  wcswr.org  or fcccnd.com for more information. 

 

add a comment
Subscribe to this Blog Like on Facebook Tweet this! Share on LinkedIn

Contributors

Blog Contributor Portrait
Brian Rodnick
204
June 24, 2024
show Brian 's posts
Blog Contributor Portrait
Greg Durocher
41
July 28, 2023
show Greg's posts
Blog Contributor Portrait
Canadian Chamber of Commerce
24
January 29, 2021
show Canadian Chamber's posts
Blog Contributor Portrait
Cambridge Chamber
2
March 27, 2020
show Cambridge 's posts

Latest Posts

Show All Recent Posts

Archive

Tags

Everything Manufacturing Cambridge Events Spectrum New Members Taxes Region of Waterloo The Chamber Property Taxes Government Waste Cambridge Chamber of Commerce Networking Success Di Pietro Ontario Chamber of Commerce Greg Durocher Scott Bridger Food Blog Canada Ontario Cambridge Memorial Hospital Business After Hours Discounts Member Benefits Affinity Program Web Development Visa, MasterCard, Debit Big Bold Ideas Politics Elections Municipal Provincial NDP Liberals PC Vote Majority Christmas Homeless Leadership Oil Sands Environment Rail Pipelines Keystone Canadian Oil Canadian Chamber of Commerce Small Business Next Generation Cyber Security Millennials Energy Trump Washington Polls US Congress Bresiteers Trade NAFTA Europe Economy Growth Export Minimum Wage 15 dollars Bill 148 Cost Burdens Loss of Jobs Investing Finance Canada Capital Gains Exemption Tax Proposal MIddle Class Member of Parliment Unfair Changes Small Business Tax Fairness COVID-19 Mental Health Self-isolation Social Distancing Ways to Wellbeing Education Conestoga College Online Training Business Owners Personal Growth Communicate Young Professionals Workplace Communication Stress Emotionally and Physically Animals Pets Lockdown CEWS Employee Relief Employee Benefit Cambridge 50th Anniversary Celebrating Cambridge ToBigToIgnore Small Business Week Support Local Buy Local Business Support Waterloo Kitchener YouGottaShopHereWR Responsibility Culture Workplace Antiracist Inclusion Diversity Racism Federal Election Services Autonmy Professional Salary Wages CERB Workers Jobs Guidelines Health and Safety Etiquette Fun Inperson Members Golf Tournament GolfClassic Business Business Trends Home and Garden Garden Pools Home Improvements Backyarding Renos Summer Airlines Business Travel Bad Reviews Reviews Consumers Competition Bureau Dining Out Expert Advice Outdoors Economicrecovery BBQ Vaccines Community vaccinations Conferences Virtual Visitors Sportsandrecreation Spinoff Screening Kits Tourism Trends Productivity Engagement Remote working EmploymentStandardsAct Employees Employers Policies Employment Contracts Legal Public Health Virtual Ceremonies SMEs Health Canada Prevention Rapid Screening Health Entrepreneurs Building social networks Storytelling Video The She-Covery Project Child Care Workplaces Contact Tracing Time Management Pre-Budget Modernization Canada Emergency Rent Subsidy (CERS) Budget Ontario’s Action Plan: Protect, Support, Recover Federal Government Hotels and Restaurants Alcohol Tax Freezethealcoholtax Canadian Destinations Travel Grow your business Sales and Marketing Digital Restructure Financing Structural Regulatory Alignment Technological Hardware Digital Modernization RAP (Recovery Activiation Program) Support business strong economy Shop Cambridge Shop Local #CanadaUnited Domestic Abuse Family Funerals Weddings Counselling Anxiety Pandemic Getting Back to Work UV disinfection systems Disinfection Systems