Member Relationship Manager

Posting #: 23-48

Location: Kitchener

Job Type: Regular

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

The Member Relationship Manager (MRM) is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members.  As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs.  Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision.

As well, the MRM plans their activities to ensure accomplishment of day to day and longer-term objectives and effective administration of branch operational and audit functions. The MRM also assists with supervisory responsibilities such as scheduling, workflow oversight, coaching and training of team members.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.

• Certified Ontario Living Wage Employer
• B Corp Certified
• 2022 Canada's Healthy Workplace Month Great Employer Award
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult , and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Fun Squad
• Free banking account
• Discounted Employee Rates

 

What we are looking for

• Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
• Minimum four (4) years’ experience in financial services predominantly in retail branch operations
• Keen interest in the economic environment and financial trends
• Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook, Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
• Must have a valid Ontario driver’s license and reliable available vehicle
• Must be bondable

To be considered for this opportunity please submit resume to https://careers.yncu.com/assistant-manager-member-services.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [email protected].